Frequently Asked Questions

If you’d like to return your item, you need to do so within 30 days of the date of purchase. If more than 30 days have passed since your purchase, unfortunately we won’t be able to offer an exchange or refund. Please note that the buyer is responsible for covering the postage costs. All returned items must: - Be unused - In the same condition as they were received - Have the original packaging - Have a receipt/proof of purchase

Please send the item to the following return address: - Ret. dept. Hatton House, Church Lane, Cheshunt GB, EN8 0DW. Please remember that we do not cover the return postage costs. If you are posting an item worth over £70, please consider using a trackable shipping service/purchasing shipping insurance. We are not responsible for items that are undelivered/lost in post.

We will notify you via email once we have received your return and inspect the item. We will also confirm if the returned item has been accepted based on the above criteria.

After your return has been accepted, a credit will be automatically applied to your credit card/ original payment method. Any funds due should appear on your bank statement within 5-10 working days.

Please note that refund times are dictated by the payment provider and are outside of our control. We suggest that you contact your bank or credit card company as sometimes it might take more time for the funds to appear on your bank account statement. 

Please contact us at

We are sorry for the inconvenience caused. If you’d like to exchange the item for the same product, please contact us at and send your item to FATBAT Returns, Hatton House, Church Lane, Cheshunt GB, EN8 0DW using economy service.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, you will receive a gift certificate via email. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, the refund will be sent to the gift giver.